FAQ
What can we help you with today?
Shipping, Returns & Refunds
Contact
Subscriptions
Product
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Shipping, Returns & Refunds
How long do orders take to ship?
All orders placed before noon are shipped on the same day, while all other orders will ship within 1 business day. Once shipped, orders are delivered within 3-5 business days depending on your location. We'll send you a tracking link as soon as your order is on it's way!
Where are your products shipped from?
All our products are made in the USA and shipped from our warehouse in Denver, Colorado.
Can I track my order once it's shipped?
Absolutely. As soon as your order ships, you’ll receive a tracking link by email so you can follow your package every step of the way.
What if my order arrives damaged or incorrect?
We’re so sorry if something’s wrong with your order! Please email us at bark@kayodepet.com and we’ll make it right, whether that’s sending a replacement or issuing a refund. We want you and your dog! to be 100% happy.
What is your return policy?
We offer a 60-day money-back guarantee because we truly want you and your dog to be happy. If you're not satisfied for any reason, just reach out within 60 days of your purchase and we'll refund you!
How does your 60-day guarantee work?
If you are not happy with one of our products, we offer a 60-day money back guarantee on all our products. Please reach out to us at bark@kayodepet.com. We're always happy to help.
How do I request a refund?
It’s easy! Just email us at bark@kayodepet.com with your order number and a quick note about why you’re requesting a refund. We’ll take care of the rest.
Contact
How do I speak with someone?
Just send us an email at bark@kayodepet.com and one of us (real humans!) will email you back. We'll get back to you as soon as possible on business days.
Subscriptions
How does your subscription work?
It’s super simple! When you subscribe, we’ll automatically ship your supplements at the schedule you choose. No need to worry about running out. You can log into your account anytime to pause, skip, or cancel your subscription, no strings attached. Need help? Just email us at bark@kayodepet.com and we’ll take care of it.
Where do I find my account?
All you have to do is click on the user icon on the top right of the page (right next to the shopping cart) to log into your account.
Can I skip, pause, or cancel my subscription anytime?
Absolutely! You can pause, cancel, or skip an order in your subscription anytime. Just log into your account to make changes, or email us at bark@kayodepet.com. We're happy to help.
How do I update my subscription settings (like address, payment, or frequency)?
You can update everything about your subscription by logging into your account on our website. From there, you can change your shipping address, payment method, delivery schedule, or even swap products if you’d like. Need a hand? Just email us at bark@kayodepet.com and we'll help you out.
Will I be notified before my next subscription ships?
Yes! We’ll send you an email a few days before your next order processes. That way you’ll have time to make any changes like skipping a shipment, pausing, or updating your address, before the order is placed.
Product
What makes your supplements different from other brands?
At Kayode, we don’t cut corners like the big pet companies. Our supplements are made with high-quality, carefully sourced ingredients at effective dosages. Every formula is designed to support real results you can see and feel for your dog.
How long before I see results with your supplements?
Most dogs start to show improvements within 3–5 weeks of daily use. That said, every pup is a little different — some may need a bit more time depending on their age, health, and individual needs. If you're not sure about your dog's progress, please reach out to us at bark@kayodepet.com. We can help you with any questions you may have.
Can I give multiple Kayode supplements at the same time?
Absolutely! Our supplements are formulated to work safely together. Combining products (like supporting both joints and skin health) can even be more beneficial for some dogs. If you're not sure what the best combo is for your dog, just reach out, we're happy to help.
Are your supplements made with natural ingredients?
Yes! We use natural ingredients sourced from the USA wherever possible and focus on clean, effective formulas. No artificial fillers, colors, or unhealthy additives.
Where are your products made?
All of our supplements are proudly made in the USA in facilities that follow strict quality and safety standards.
Do your products contain allergens like wheat, soy, or dairy?
No. Our supplements are free from common allergens like wheat, soy, and dairy. They're designed to be gentle on sensitive stomachs and easy to digest.
What if my dog doesn't like the flavor?
We offer a 60-day money-back guarantee. If your dog doesn’t love the supplements or if you’re not completely happy, just let us know and we’ll refund your purchase.
Can I give these supplements alongside prescription medication?
Absolutely. As long as you follow our directions for use, our products should not interfere with prescription medications.
